ek771 Privacy Policy

1 Introduction and Scope

This privacy policy ("Policy") applies to the ek771 platform and all of its related services. When you register on ek771, play games, complete transactions, or use our customer support, you agree to the terms of this policy.

ek771 is committed to creating a safe and transparent online gaming environment for users in Bangladesh. Protecting the privacy of your personal information is our responsibility, and we take that responsibility seriously.

Before reading this policy, please note: if you have any questions, you can contact us directly via 24/7 live chat or email.

2 What Types of Information We Collect

To provide services on the ek771 platform, we may collect the following types of information:

2.1 Information You Provide Directly

This includes information you provide yourself during registration and account management:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers).
• Documents required for identity verification (national ID card or passport details).
• Messages and information you send when contacting customer support.

2.2 Automatically Collected Information

When you use our platform, our systems automatically collect certain technical information:

• IP address and device type.
• Browser information and operating system.
• Session logs, login times, and duration of time spent on the site.
• Gaming activity and transaction history.
• Usage patterns collected through cookies and tracking technologies.

2.3 Information Received from Third Parties

In some cases we may receive additional information through payment processors or identity verification services, which is used to ensure the security of your account.

3 Purposes for Using Your Information

ek771 uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and keeping your account secure.
• Processing deposit and withdrawal transactions.
• Managing gaming services and bonus offers.
• Improving platform performance and user experience.

3.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity.
• Age verification (enforcing the 21+ policy).
• Enforcing responsible gaming policies.
• Complying with applicable laws and regulations.

3.3 Communication and Customer Support

• Sending account-related notifications and updates.
• Providing support via live chat and email.
• Relevant promotional information (only with your consent).

4 Data Storage and Security

ek771 takes industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption and Technical Security

• All data transmissions are protected by SSL (Secure Socket Layer) encryption.
• Payment information is always stored in encrypted form.
• Regular security audits and risk assessments are conducted.
• Firewalls and access controls are in place to prevent unauthorized access.

4.2 Data Retention Period

We retain information for as long as your account is active and for as long as necessary afterwards to meet applicable legal obligations. Where there is no legal requirement, information is deleted within a reasonable period after account closure.

5 Data Sharing Policy

ek771 never sells, rents, or discloses your personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

5.1 Service Provider Partners

Trusted third-party service providers contracted to handle payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management may have limited access to information. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Where disclosure of information is required by a court order, a request from a regulatory authority, or applicable law, we will comply with that legal obligation.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.

6 Cookie Policy

The ek771 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help us analyse platform usage to improve our services.

You can manage cookies through your browser settings. However, disabling some cookies may limit certain features of the platform.

7 Your Rights

You have the following rights regarding the protection of your personal information. Contact our support team to exercise these rights.

7.1 Right to Access

You can find out at any time what information we hold about you. On request, we will provide you with a copy of your information.

7.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you can request a correction. Many details can be updated directly in your account profile.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to fully honour this request where there are legal obligations, ongoing disputes, or financial security needs.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Requests to stop receiving marketing messages are generally actioned within 7 business days.

7.5 Right to Data Portability

You may request an export of your information in a commonly used format so that you can use it elsewhere if needed.

8 Protection of Minors' Information

ek771 strictly prohibits registration by anyone under the age of 21. We do not intentionally collect information from minors. Our age verification process is active to ensure this.

If it comes to our attention that information from a minor has been collected accidentally, that account will be closed immediately and the information deleted.

9 International Data Transfers

To deliver our services, information may in some cases be processed or stored outside Bangladesh. In such cases it is ensured that adequate data protection measures are in place in the recipient country or organisation.

For any international transfer, appropriate contractual safeguards remain in effect so that the level of protection for your information is consistent with this policy.

10 Third-Party Links and Services

The ek771 platform integrates services from game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) and payment providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which ek771 is not responsible.

You are advised to review the privacy policy of any third-party service before using it.

11 Notice of Policy Changes

ek771 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will change.
• For significant changes, a notification will be sent to your registered email address or displayed on your account dashboard.
• If you continue using the platform after a change, you will be considered to have consented to the new policy.

If you object to a policy change, please contact our support team before closing your account.

12 Complaints and Contact

For any questions, complaints, or requests regarding the protection of your information, contact the ek771 support team:

• Live Chat: 24/7 instant support in Bengali.
• Email: [email protected]

We aim to respond to data protection requests within the applicable timeframe. For complex matters, additional information or identity verification may be required.